FAQs

This page contains answers to frequently asked questions about the 3G Dating Agency and your use of it. Should you require any further information or answers, please contact us via our Contact us page.

What is the 3G Dating Agency?

How do I join?

How can I join from my mobile phone?

Where is the service available and what phone do I need?

Why should I join?

How does it work?

How much does it cost?

Free to join and it doesn't involve subscriptions - where's the catch?

Where can I get a 3G Video Phone?

Can I get help on using my phone to access the 3G Dating Agency?

Can I get a subscription to the service that gives me unlimited messages?

Can I send anything other than messages?

How do I create a profile?

Does my profile have to include a picture?

How do I view/update/edit my profile?

How do I know I have new messages?

How do I video call another member of the 3G Dating Agency?

Why do we not operate a number that redirects video calls between members?

Why is the 3G Dating Agency a safe way to date new people?

Why does the 3G Dating Agency validate that users are real?

How do we compare with the competition?

Can I block other users or report inappropriate use of the site?

Will the 3G Dating Agency share my information with anyone else?

When was the 3G Dating Agency founded?

What's next for the 3G Dating Agency?

What if I meet the partner of my dreams and want to leave the site?



What is the 3G Dating Agency?

The 3G Dating Agency is a great way to find new friends or partners for fun, dating and long term relationships. Socialising with other members of the service is made possible using 3G Video Mobiles and this technology enables us to deliver this with unrivalled levels of safety, convenience and ease of use, hence our very literal name!

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How do I join?

Joining is simple and very easy - simply click here and select your preference (ie. women seeking a man etc) and the country you live in. Then enter your email address and mobile number and create a password to prevent others accessing your new account.

Once you have completed your application all there is to do is sign into your new community and start browsing other profiles. Being a member lets you view other peoples photo profiles and create your own using our quick and easy profile builder questionnaire.

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How can I join from my mobile phone?


In addition to joining the site via the mobile web browser it is also possible to join by simply making a Video Call from your 3G Video Mobile. In the event that our Video Operators are too busy to answer your call personally, a pre-recorded Video Mail will play with full instructions. Members joining the service in this way will receive a SMS message with a password and a link to the site. Simply follow the link and sign in with your mobile number and the new password. You can change the password when you are signed in. The advantage of using this method to join is that you profile is immediately validated. Members using this method to join agree to the exact same terms and conditions of use as all other members.

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Where is the service available and what phone do I need?

The 3G Dating Agency is currently available in the UK and Ireland to anyone with an internet enabled mobile phone. You will need a 3G phone if you wish to make video calls. You can use the service outside of this region but we do not currently offer video validation in other regions.

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Why should I join?

The easiest way to meet new friends is to get out and socialize with people in the real world.

The easiest way to meet new friends is to get out and socialize with people in the real world. Advertising yourself on this site is a great way to let other singles know you're about and it will help you put to use any idle time to find out about and make contact with other interesting people who are in a similar situation. Have faith that the 3G Dating Agency will make it possible to meet other people so get out, keep enjoying yourself by meeting and engaging with people and stay interesting. Just keep your phone on in case Miss/Mr Perfect comes texting!

New members join up for many reasons. But more than anything, people join because they want to be part of the community. The 3G Dating Agency is a community where:

1. We offer the safest private environment to meet people with a shared interest.
2. We ensure you remain completely anonymous at all times.
3. You can text and video call one another and even meet for a physical date without ever having to provide the other member with your personal contact number or email address.
4. We are dedicated to providing you with the best possible search, selection and matching technology available on mobile today.

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How does it work?

The 3G Dating Agency lets adults aged 18+ build their own multimedia personal adverts and browse other members. If you like the look of another member you can use our secure messaging service to quickly and easily say something to them without disclosing you personal contact details. Because other members can only ever see your screen name and profile this ensures that details of your real identity (eg. real name, number, address etc) are never revealed.

All the functionality of the 3G Dating Agency service can be accessed using the web browser on your mobile phone or PC by visiting www.the3gdatingagency.com. We use special technology to detect the device you are using and this ensures that your user experience is optimized for the different devices that you may wish to use to access the site with.

Because we manually monitor all messages we can guarantee that you'll never receive inappropriate messages like spam or abuse. In the unlikely event that a real user breaches our strict terms of appropriate use they will be immediately locked out of the service.

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How much does it cost?

We do not charge you for accessing the 3G Dating Agency, creating a profile, finding matches, searching and browsing the profiles of other members or for receiving messages from other members. You only pay to send messages to other members and this costs £0.50p per message sent.


If you wish to send or reply to messages you are required to top up your account by a minimum of £10 which will give you a credit of 20 messages. After your first top up we will video call you to validate your account. You can top up your account at any time and if you wish to get a refund of any unspent credits just contact us and we'll first class post you a cheque for the remaining balance in your account.

You will get charged for browsing the internet on your mobile phone and although our site is optimized to ensure the amount you need to download is kept to a minimum we would recommend all users get an appropriate/unlimited data bundle by contacting their mobile operator.

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Free to join and it doesn't involve subscriptions - where's the catch?

There is no catch and because we make money on each message sent so you can be sure we'll remain focused on populating our service with profiles of other interesting people who also want to connect and meet up. By confirming the authenticity of users via our unique video call validation process we ensure that your 3G Dating experience is a fun and safe one and that if you don't come back it's because you met someone you're happy with and you'll forever tell others about how we helped you take “The Waiting out of Dating…

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Where can I get a 3G Video Phone?

You can purchase a 3G Video Phone direct from following operators: Vodafone UK, Vodafone Ireland, O2 UK, O2 Ireland, T-Mobile UK, Virgin Mobile, 3 UK, 3 Ireland and Orange. Alternatively we run an online shop which you can contact by following the link on our web homepage.

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Can I get help on using my phone to access the 3G Dating Agency?

If you encounter problems using your phone to access our services the following contact information should be helpful:

Vodafone: Customer Services: +447836 191 191. From your Vodafone mobile: 191 (free call) Opening times: 24 hours Website: www.vodafone.co.uk / www.vodafone.ie

O2: Customer services: +448705 860 860. From your O2 mobile: 100 (free call) Opening times: Mon-Sun: 08.00-21.00 Website: www.o2.co.uk / www.o2.ie

T-Mobile: Customer services: 0845 4125 000. From your T-Mobile mobile: 150 (free call) Opening times: Mon-Sat: 08.00-22.00 Sun:08.00-20.00 Website: www.t-mobile.co.uk

3 "Three": Customer services: +448707 330 333. From your 3 mobile: 333 (free call) Opening times: 24 hours Website: www.three.co.uk / www.three.ie

Orange: Customer services: 07973 100 150. From your Orange mobile: 150 (free call) Opening times: 24hours Website: www.orange.co.uk

Nokia: Customer Services: +44 1480 43 43 43 Website: www.nokia.co.uk

LG: Customer Services: +44 870 607 5544 Website: www.lge.co.uk

Motorola: Customer Services: +44 870 9010 555 Website: www.motorola.com/uk

NEC: Customer Services: +44 208 9938 111 Website: www.nec.co.uk

Panasonic: Customer Services: +44 8705 357 357 Website: www.panasonic.co.uk

Sagem: Customer Services: 0207 5365 400 Website: www.sagem.com

Samsung: Customer Services: +44 870 2420 303 Website: www.samsungelectronics.co.uk

Sony Ericsson: Customer Services: +44 8705 237 237 Website: www.sonyericsson.co.uk

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Can I get a subscription to the service that gives me unlimited messages?

We don't currently offer a subscription service but if enough of our members start asking for it then we will consider it.

By charging for every message it reminds members to consider their fit with the profile of the other member they are contacting and it also gives reassurance to the recipient that there is a certain level of interest from the sender and they weren't just contacted in the scattergun approach that detracts from the quality of contacts in other similar services.

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Can I send anything other than messages?

Many virtual dating sites enable members to send roses, chocolates and even lingerie to one another. At the 3G Dating Agency we haven't done this because the intention of this site is to meet up in the real world where there is nothing to stop you showering your date with presents. Virtual gifts may seem to be the perfect ice breaker but remember other singles are advertising themselves on this site to meet up with people like you so feel welcome to review their profile and send them a personalized message.

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How do I create a profile?

The 3G Dating Agency has made it easy for you to create your profile by creating a profile builder questionnaire. By simply selecting answers to a questionnaire you will be able to quickly create a multimedia profile. Profiles of members can be easily browsed making it easy for you to quickly identify and communicate with people who meet your exact criteria before engaging them in a fun and flirtatious way. When you join you will see a link to view/edit your profile, simply follow this to begin the profile builder questionnaire.

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Does my profile have to include a picture?

We recommend all members attach a picture to their profile. A picture isn't just important for safety reasons but it can also really help your profile hit the spot and stand out from amongst all the others. We realise that on our site discretion is of utmost importance but you should try and upload some sort of picture to attract attention to your profile and show what you are interested in. People are more likely to respond to a profile that has a picture. Adding more than one picture and changing them regularly will also get people looking again and again

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How do I view/update/edit my profile?

Simply sign in with your mobile number and password and then select to view/edit your profile. You can edit any of your profile details and upload as many as 5 photos to your account using this service. As always if for any reason you encounter any problems use the contact us page and we will help. There are no costs for any of the 3G Dating Agency profile services.

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How do I know I have new messages?

You can either keep checking at the site or download our widget that will sit on your mobile or PC screen to inform you discretely that you have new messages.

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How do I video call another member of the 3G Dating Agency?

Personal information that you share with us like your mobile number, email address and real name will be stored in a way that it can never be seen by others you should not try to include any of this in your profile or communications with other members unless you completely trust them. When swapping video call numbers we recommend that after getting to know one another via our messaging service the gentlemen should send their number to the female member for her to video call him back after setting her caller identity settings to OFF. This way the video number of the female member will never be revealed. Another way is to get a cheap pay-as-you-go 3G Sim card for exactly this purpose only.

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Why do we not operate a number that redirects video calls between members?

We are currently getting operator approval for such a system but there are currently lots of downsides including incompatibility between some networks (our members tell us they want the service to work regardless of what network another member is using) and expensive billing issues (eg. >£1.50 per minute).

We also conducted some research on UK 3G Video phone users and found that many have unused video call minutes already included in their monthly tariffs. The exchange of video mobile numbers from the men to the ladies enables the use of these unused minutes, lets women stay in full control of when they're video called and helps all members avoid the high costs of premium rate video calling. There is also the wide availability in the UK and Ireland of cheap pay-as-you-go 3G sim cards which offer members the option of using dedicated video call numbers for this service by simply switching the sim in your handset.

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Why is the 3G Dating Agency a safe way to date new people?

Our validation process and multimedia profiles will ensure you have a very good idea of the person you are looking to meet and because we have checked their details you can be sure there is a paper trail to any validated users you wish to meet.

We do everything we can to ensure we don't have any phoney profiles within our databases because they aren't just a waste of your time but they also expose you to emotional, safety and legal issues too, for example: you might be messaging a nice 25-year-old Accountant, but the person behind the profile might actually be a 12-year-old girl, a 70-year-old prison inmate, or a scammer.

We ask all members to meet in a busy public place and to make their own transport arrangements to and from the location in advance. We also suggest you let a responsible friend know of your plans and intentions. It can be particularly helpful if you can arrange for a friend to call you at a set time - just in case you should need an excuse to leave.

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Why does the 3G Dating Agency validate that users are real?

As a single person you should spend none of your valuable time communicating with someone who is false or just wants to waste your time. Our validation process helps you avoid this completely.

Unscrupulous dating websites are populated with fake profiles and some even go so far as to send messages to their real members from these fake members in the hopes of generating more activity on the site. Not all sites do this but many others do little/nothing to discourage the creation of fake profiles and this opens the door and your exposure to scammers.

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How do we compare with the competition?

The 3G Dating Agency operates a mobile phone and web based dating agency that is completely unique in connecting validated real people based on their multimedia profiles.

We have a very different business model from other dating companies because we don't believe that a subscription based dating service delivers what mobile users are after. Instead of subscribing to our service we make it possible to only pay when you're getting results and this should work better for you because it gives us the incentives to deliver you results. We do this by charging members £0.50p every time they want to contact another member.

We're not free because as most adults appreciate there is no such thing as a free lunch. Although advertiser funded dating services may appear to be free they aren't exactly because they make their money by selling your personal information. This isn't always a great combination because most people are a lot less tolerant of spam on their personal mobile and this business model often means there aren't enough resources for these businesses to ensure that all members are screened or indeed are even real people. It is a sad fact that many free (and even paid) dating sites positively encourage phoney profiles because profiles whether fake or real pad the site out and encourage activity. These activities are encouraged by the free dating business model because more page views result in the display of more adverts and revenues.

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Can I block other users or report inappropriate use of the site?

It is very easy to block other users. Just select the Block user option that you'll see next to their profile. From that moment on your profile will be invisible to that other user in their searches and they will not be able to communicate with you.

Please use the contact us page to give us feedback on your experience. We are very interested in reports of inappropriate behavior and in the event of such we will take all necessary action.

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Will the 3G Dating Agency share my information with anyone else?

No. Unlike many other companies we will never reveal your email or mobile number to anyone else except law enforcement agencies in order to ensure the safety of all members. We may help companies reach our members with offers on relevant products and services but these are always opt in and made in an open and upfront way via competitions or games.

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When was the 3G Dating Agency founded?

The 3G Dating Agency Ltd was founded in 2004 in the UK to create a friendly multimedia mobile community. We have grown to be the worlds largest 3G Mobile connected dating community and so this is definitely the dating service for you if you want to use your video mobile to “take the waiting out of dating”

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What's next for the 3G Dating Agency?

The next iteration of our service is not being thought up by some researchers sitting in a room, instead we are actively looking to encourage feedback from members about what they feel would improve their community. By developing based on your experiences we hope we'll encourage you to co-create and participate in our future direction, oh and of course we'll return the favour by recognising and rewarding you for your contribution. So if you can see ways for us to improve your user experience please get in touch and if we use your idea we'll at least pick up the bill for you to have a night out with a date of your choice - with the 3G Dating Agency limo included of course!

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What if I meet the partner of my dreams and want to leave the site?

Responsible dating companies should make it as easy for customers to leave as it is for them to join. The 3G Dating Agency makes it even easier. Simply SMS or use the contact us page to let us know you would like to leave and your profile will be deleted from our database.

We'll even SMS you back to confirm that we've done this (normally before the next business day) and as you would expect from us - there are no charges if you want to leave and we'll happily refund any unspent credit you have in your account.

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